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Frequently Asked Questions
What is a merchant account?
How do I apply for a merchant account?
What credit cards can I accept?
What are debit cards?
What is the difference between online debit and offline
debit?
Can I accept debit cards?
What is an internet merchant?
How do I get paid?
How are my monthly fees paid?
What are my monthly fees?
How long does it take to set up an account?
I want to begin accepting payments with credit cards. What
kind of hardware do I need?
I already have a credit card terminal; can I just reprogram
it to work
with you?
How do I determine what terminal, equipment and/or software
is best
for my business?
What if I need help with my merchant account?
I want more information.
What is a merchant account?
A merchant account is a relationship between a retailer and a merchant bank.
This allows merchants to accept credit card and debit card payments from
customers.
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How do I apply for a merchant
account?
Simply click here.
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What credit cards can I accept?
We support all major credit cards, including Visa, MasterCard, American Express, Diner’s Club, Discover, JCB and
POS/ATM debit cards. We also support private label cards, including gift
cards and loyalty programs. All of these accounts can be setup by us,
quickly and at no charge.
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What are debit cards?
Debit cards at the point of sale are an alternative payment method. When goods
or services are purchased with an ATM Debit Card, the funds are removed
from the customer’s checking account. In addition to the standard ATM
cards, many banks also issue the Visa Check Card and/or MasterCard’s
Master Money Card – both of which can be used in either an online or
offline debit arena.
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What is the difference between
online debit and offline debit?
The difference between these two debit choices is whether a PIN (personal
identification number) is used at the point of sale. When a PIN is used
the transaction becomes “online” and funds are immediately withdrawn from
the cardholder’s available funds. When an offline debit transaction
occurs, funds are not withdrawn until the transaction processes – usually
2-4 days after the sale. Debit card transactions are the fastest growing
point-of-sale payment method today. The acceptance of this payment method
continues to remain popular because customers and merchants both
appreciate the convenience and ease of using debit cards to purchase
merchandise and services. Many consumers prefer not to carry cash for
safety reasons and prefer the use of a debit card.
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Can I accept debit cards?
Your account can accept debit cards through us for debit networks
throughout the United States.
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What is an internet merchant?
An internet merchant is a term used for merchants who conduct business on
the Internet.
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How do I get paid?
Funds are credited to your business checking account bank account. In
most cases, within two business days after you close your batches.
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How are my monthly fees paid?
Monthly fees are automatically debited from your business checking
account the first week of each month for the previous month’s fees.
You’ll understand those fees before you start processing.
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What are my monthly fees?
Visa MasterCard Interchange is the most economical method to process. If
you have been processing with a three or four tiered system (e.g.
Qualified, Mid Qualified and Non Qualified
rates), you should see an immediate cost reduction. You pay the cost of
the card type, which is clearly posted and updated on the internet by
Visa and MasterCard, along with a very modest margin. We carefully
explain your monthly fees before you sign any agreement.
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How long does it take to set up
an account?
Once your account is approved, you will be able to accept cards upon
receipt of your terimal or vitural
terminal password. Usually with in 3 to 5 days
of your account being approved. The time it takes to establish a merchant
account depends on several factors including such as completeness of the
application submitted and accuracy of the information provided.
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I want to begin accepting
payments with credit cards. What kind of hardware do I need?
Many factors determine the kind of hardware you will need, including:
type of merchant account you want to establish (e.g., ecommerce, retail
or direct market), the type of industry you’re in, how many transactions
you have a day, type of transactions you’ll be processing, how many
locations your business has, etc. Once we have all of this information,
we will be better able to advise you on the type of equipment you’ll need
to be able to process credit cards. To get started, call us today at
877.780.3567.
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I already have a credit card
terminal; can I just reprogram it to work with you?
In many cases, you may be able to use the equipment you already own as
long as the terminal equipment is PCI compliant.
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How do I determine what
terminal, equipment and/or software is best for my business?
We will work with you to determine what best fits your needs. A service
representative will discuss with you your options and available programs
for your business needs.
We have programs and equipment for virtually all
businesses including:
- Internet/E-Commerce
- Retail
- Mail Order/Telephone Order (MOTO)
- Restaurant
- Mobile/Wireless
- Business to business
- And more
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What if I need help with my
merchant account?
Our customer service representatives are available 24/7/365.
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I want more information.
Simply click here.
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